Privacy Policy – mil44 Online Gaming Platform Pakistan

1Introduction

This Privacy Policy ("Policy") describes how mil44 ("the platform," "we," "us") collects, uses, stores and protects personal information belonging to users ("you," "your") who register and use the mil44 online gaming platform at mil44.onl, including all games, the mobile app, customer support channels and any promotional communications.

By creating an account and using the mil44 platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside the mil44 Terms and Conditions. If you do not agree with how your data is handled as described here, please do not register an account or use the platform.

2Data We Collect

2.1 Data You Provide Directly

When you register a mil44 account, you provide your full name, email address, mobile phone number and date of birth. If you complete KYC verification to enable withdrawals, you also submit a copy of your CNIC or passport along with any additional verification requested during the identity check process. When contacting support, you provide the content of your communications with us.

2.2 Financial Transaction Data

When you make a deposit or request a withdrawal, data is collected about the transaction — including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the amount in PKR, the date and time, and the transaction reference. This data is required to process your payments and maintain your transaction history. Full payment card details are handled by the payment processor and are not stored on mil44 servers.

2.3 Gaming Activity Data

mil44 automatically records your gaming activity on the platform. This includes which games you play, the stakes placed, outcomes, session start and end times, and your use of any bonus offers. This data is used for account management, responsible gaming monitoring, bonus administration and resolving any disputes about game outcomes.

2.4 Technical and Device Data

When you access the platform — whether via browser or the mil44 app — we collect basic technical data including your IP address, device type and model, operating system version, browser type and version, and app version. This data is used for security monitoring, fraud prevention and optimising platform performance for your device type.

3How We Use Your Data

mil44 uses your personal data for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, processing login requests and managing account security.
• Payment processing: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card channels.
• Platform operations: Delivering game services, processing bets, calculating winnings, administering bonuses and maintaining your transaction history.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling and to apply any deposit limits or self-exclusion settings you have configured.
• Security and fraud prevention: Identifying and preventing unauthorised account access, detecting fraudulent transactions and protecting the platform from abuse.
• Customer support: Responding to your queries, resolving account issues and processing complaints.
• Communications: Sending account notifications, promotional offers you have opted into and important updates about the platform or these policies. You can opt out of marketing communications at any time from your account settings.

mil44 does not use your data for automated decision-making that produces significant legal effects on you, nor do we build personal profiles for the purpose of selling your data to third-party advertisers.

4Sharing Your Data

mil44 does not sell, rent or trade your personal data to third parties. Your data may be shared with the following categories of service provider where necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast partners and card processing providers receive the financial data necessary to complete your deposits and withdrawals.
• KYC and identity verification providers: Your CNIC, passport and associated verification documents are shared with the third-party verification service that processes identity checks for mil44.
• Fraud prevention and security: Technical data including IP addresses and device fingerprints may be shared with fraud detection services that help protect the platform and your account.
• Game software providers: Providers such as Pragmatic Play, NetEnt and others may receive limited session data required to deliver their games through the mil44 platform.
• Hosting and infrastructure providers: The servers and cloud infrastructure that host the platform are operated by third-party providers bound by data processing agreements.

All third-party service providers used by mil44 are bound by data processing agreements that restrict how they may use your data to the purposes for which it was shared. They are not permitted to use your data for their own marketing or share it with further parties.

5Data Security

mil44 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it from unauthorised access, loss or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mil44 platform during account use, deposits and withdrawals.
• Secure server infrastructure with restricted access controls — your account data is accessible only to authorised personnel on a need-to-know basis.
• Payment card details are handled exclusively by PCI-compliant payment processors and are never stored on mil44 servers in full.
• Regular security monitoring and review processes to identify and address potential vulnerabilities in platform infrastructure.
• Biometric login support on the mil44 mobile app as an additional layer of account access security.

No online platform can guarantee absolute security against all possible threats. In the event of a data breach that affects your personal data, mil44 will notify affected users as promptly as reasonably possible and take steps to contain and remediate the breach. You play an important role in account security by keeping your login credentials private and reporting any suspected unauthorised access to support immediately.

6Cookies

mil44 uses cookies — small text files stored on your device by your browser — to support essential platform functions. The cookies used by mil44 fall into the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during an active session and security tokens that protect your account from certain types of attack. The platform cannot function without these cookies.
• Functional cookies: Remember your preferences such as language settings, preferred game categories and notification settings. These improve your experience but are not strictly required for core functionality.
• Performance cookies: Collect anonymised data about how the platform is used — such as which pages load most slowly or which features are used most frequently — to help us improve the platform. This data is not linked to individual user identities.

mil44 does not use third-party advertising cookies or tracking cookies that serve ads on other websites. You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly — you will not be able to stay logged in or complete transactions if essential cookies are blocked.

7Data Retention

mil44 retains your personal data for as long as your account is active and for a defined period following account closure. The retention periods for different data categories are as follows:

• Account registration and profile data: Retained for the duration your account is active and for a period of up to five years following account closure, for platform security and compliance purposes.
• Financial transaction records: Retained for up to seven years following the transaction date, consistent with standard financial record-keeping practices.
• KYC verification documents: Retained for the duration of the account and for up to five years following closure or the last date of identity verification, whichever is later.
• Gaming activity records: Retained for up to three years following account closure for dispute resolution and responsible gaming purposes.
• Support communications: Retained for up to two years following the resolution of the relevant support query.
• Technical and device data: Typically retained for shorter periods appropriate to security and fraud prevention purposes, generally up to 12 months.

Where you request account deletion and there is no outstanding balance, pending withdrawal or unresolved dispute, mil44 will process the deletion request and anonymise or delete your data within the timeframes described above, subject to any retention obligations that cannot be waived.

8Your Rights Over Your Data

As a mil44 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the mil44 support team with your request. We aim to respond within 30 days.

9Minors

mil44 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on mil44, please contact support immediately so we can close the account and delete the associated data. Any account confirmed to belong to a person under 18 will be closed and all data deleted as promptly as possible.

10Changes to This Policy

mil44 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer, or applicable data protection standards. When we make material changes, we will update the "last updated" date at the top of this page. Where the changes are significant, registered users may also be notified by email or via an in-platform notification. Continued use of the platform after any changes to this Policy constitutes acceptance of the updated version. If you have concerns about any update to this Policy, please contact support or request account closure.

11Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please contact the mil44 support team. Contact details — including the support email address — are shown in the footer of this page. Support is available during Pakistan Standard Time business hours.

For requests relating to data access, correction, deletion or objection to processing, please include "Data Request" in your message subject line along with your registered email address so we can locate your account and respond appropriately.